Returns Policy

At Weightloss Pharma, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Due to the nature of our products, we have specific guidelines regarding returns and refunds. Please review our policy below.

1. Can I Return My Order?

For safety and regulatory reasons, we do not accept returns on prescription medications, including Ozempic for sale, Saxenda, Wegovy, Xenical, Vicodin, Diazepam, and Vyvanse. This ensures the integrity of our products and protects all customers.

2. What If I Receive the Wrong Product?

If you receive an incorrect item, please contact our customer support within 48 hours of delivery. We will arrange a replacement or issue a refund if the error is confirmed.

3. What If My Order Arrives Damaged?

If your package arrives damaged or tampered with, notify us immediately with clear photos of the package and product. We will assess the issue and may offer a replacement or partial refund.

4. Can I Cancel My Order?

Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped. Once an order is shipped, cancellations are no longer possible.

5. What If My Order Is Lost or Delayed?

We provide tracking information for all orders. If your order is significantly delayed or lost in transit, contact us, and we will work with the shipping carrier to resolve the issue.

6. How Do I Request Assistance?

For any issues related to your order, please reach out to our support team via email, phone, or our website's contact form. Our team is happy to assist you.

We appreciate your understanding and cooperation. Our goal is to ensure you receive high-quality products in a safe and timely manner.